General Manager

We are seeking an experienced and results-driven General Manager to lead the operations and sales functions of Four Points by Sheraton Richmond Airport This role is responsible for creating a positive work environment, ensuring superior guest satisfaction, and driving financial performance. The ideal candidate will be a motivational leader with a strong ability to develop teams, optimize revenue, and maintain brand standards.

What will you do?

Leadership & Team Development:

• Inspire and mentor team members, holding managers accountable for departmental success.
• Foster a guest-centric culture, empowering staff to deliver outstanding service and resolve guest concerns effectively.
• Create an environment where employees feel valued, motivated, and engaged.

Operational & Financial Performance:

• Oversee all hotel operations, ensuring excellence in cleanliness, maintenance, and service.
• Utilize financial expertise to control labor and operational expenses while maximizing profitability.
• Develop strategic initiatives that capitalize on market demand and improve RevPAR and RGI performance.
• Work with the Director of Sales to implement business and marketing plans that drive revenue growth.
• Propose and manage the annual budget, identifying opportunities for capital improvements.

Guest & Community Engagement:

• Ensure superior guest experiences, leading to high satisfaction and loyalty.
• Represent the hotel in the local community, maintaining strong relationships with industry groups, civic organizations, and top clients.
• Collaborate with department managers to implement initiatives that enhance guest service and operational efficiency.

About you:

Qualifications:

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum of 5 years of General Manager experience in a full-service hotel (Starwood, Hilton, IHG, or Marriott experience required).
• Proven success in guest service excellence, revenue growth, and profitability management.
• Strong leadership, interpersonal, and time management skills.
• Proficient in hospitality technology and financial reporting.

Why join us?

• Comprehensive benefits package including:
  • Health, dental, and vision insurance
  • 100% company-paid life insurance, short-term & long-term disability, and accident coverage
  • Paid time off & holidays
  • 401K plan with company match
  • Hotel discounts
  • Early access to earned wages
• Career advancement opportunities with a growing hospitality leader.