Operations Manager - Four Points by Sheraton

Operations Manager

We are seeking a dynamic and hands-on Operations Manager to lead the Four Points by Sheraton Charlotte - Lake Norman, a 101-room hotel in Huntersville, NC. Our hotel offers exceptional service and amenities, including breakfast and dinner service, two meeting spaces, a pool, and a fitness center. The ideal candidate will be an experienced leader who can drive operational excellence, enhance guest satisfaction, and ensure profitability and compliance with Marriott brand standards.

What will you do?

Leadership & Team Management:

• Inspire and motivate staff to deliver outstanding service while fostering a positive work environment.
• Oversee all hotel operations, including front desk, housekeeping, maintenance, and food & beverage.
• Recruit, train, and mentor team members, ensuring professional development and accountability.

Operational & Financial Management:

• Manage budgeting, forecasting, and financial reporting to ensure operational efficiency and profitability.
• Perform administrative duties, including payroll processing, invoice tracking, and financial record-keeping via Inn-Flow.
• Work closely with ownership and provide regular performance updates.

Guest Experience & Compliance:

• Ensure compliance with Marriott brand standards, policies, and procedures.
• Implement strategies to enhance guest satisfaction and address feedback proactively.
• Oversee food & beverage operations, ensuring high service quality and adherence to health and safety regulations.

Sales, Marketing & Revenue Management:

• Collaborate with the Director of Sales to develop and execute sales and marketing strategies that drive occupancy and revenue.
• Work with Marriott’s revenue management team to optimize daily rates and maximize revenue.
• Monitor and analyze market trends to identify growth opportunities.
• Establish and maintain relationships with local businesses and organizations to promote the hotel.

About you:

Qualifications & Experience:

• Minimum 3 years of executive management experience at a Marriott hotel required.
• 2+ years of experience with Marriott applications, including Empower GXP, Q-POWER, Guest Voice, and Lightspeed.
• One Yield certification is a plus.
• Strong knowledge of Marriott brand standards and operational guidelines.
• Proven ability to lead, train, and motivate a high-performing team.
• Experience managing food & beverage operations within a hotel is an asset.
• Excellent communication, problem-solving, and analytical skills.

Why join us?

• Marriott Employee Perks & Discounts
• Competitive salary & performance incentives
• Comprehensive benefits package, including:
  • Dental and vision insurance
  • Health insurance (coming soon)
  • Paid time off