Job Description
Front Office Supervisor
Lead a team of dedicated hospitality professionals in delivering exceptional guest experiences. As a Front Office Supervisor, you will play a crucial role in the hotel’s day-to-day operations, ensuring seamless guest interactions and smooth front desk procedures. You’ll have the opportunity to shape the guest experience while fostering a culture of excellence and innovation. If you’re an experienced leader of service-oriented teams and have a knack for strategic thinking, this is your chance to make a significant impact.
Join Our Team & Lead with Hospitality
Are you passionate about creating great guest experiences? Are you a natural leader who enjoys working in a people-focused environment? We’re looking for a Front Office Supervisor to help lead our front desk team and ensure every guest feels welcome from the moment they arrive.
This is a great opportunity for someone with hospitality experience ready to take the next step, or for a proven supervisor who loves coaching teams and delivering excellent service.
What You'll Do:
As Front Office Supervisor, you’ll play an important role in the daily operations of the hotel — supporting both guests and team members. You’ll lead by example, assist with training, and help ensure everything at the front desk runs smoothly.
Your responsibilities will include:
- Leading front desk operations during your shift
- Providing friendly, thoughtful service to every guest
- Assisting with guest check-ins, check-outs, and reservations
- Responding to guest requests and resolving concerns
- Ensuring front desk processes are upheld
- Cross-check guest billing for accuracy to ensure payments and charges are correctly routed in the system
- Promote a positive work culture
- Provide leadership, and lead by example
- Coach and support front desk team members
- Implement training programs
- Emphasize and promote effective utilization of software and tools
- Make every guest feel welcome and special
- Communicate with other hotel departments to ensure seamless guest experiences
- Providing shift coverage
- Supporting general hotel operations as needed
What We're Looking For:
- Previous hospitality or customer service experience required
- Prior leadership or supervisory experience is a plus, but not required
- Strong communication and problem-solving skills
- A positive, team-oriented attitude
- Comfortable with technology and learning hotel systems
- Reliable, organized, and able to multitask in a busy environment
- Flexibility to work a variety of shifts, including nights, weekends, and holidays
Physical Requirements:
- Ability to stand for long periods
- Ability to walk the property and occasionally lift up to 50 lbs
- Comfort working both indoors and outdoors in varying conditions
Why Join Us?
- Supportive and welcoming team environment
- Opportunities to learn and grow your hospitality career
- Training provided — we’ll set you up for success
- Employee discounts and hotel perks
- Competitive pay
Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Click the “Apply” button to get started.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status