Job Description
Operations Manger
We, Fairfield Inn & Suites Houston The Woodlands, are looking for a dedicated and committed Fron Office Manager. You will play a key role in leading our team to exceed guest expectations and support property-wide initiatives. As an Operations Manager you’ll be responsible for overseeing the day-to-day functions of the hotel to ensure smooth operations, exceptional guest experiences, and strong financial performance. This role works closely with all departments—front office, housekeeping, food & beverage, maintenance, and sales—to ensure service standards are met and operational goals are achieved. The Operations Manager plays a critical role in driving guest satisfaction, team development, cost control, and brand compliance.
What will you do?
- Monitor and respond to emails and Empower chats/cases promptly.
- Ensure 4 new GXP cases are created and managed as required.
- Complete GPS Pre-Arrival Planning and mark as reviewed.
- Promote and track Bonvoy enrollments and review MRDW for free night stay reimbursements (MBV 16).
- Respond to Guest Voice / Medallia scores (0–3) within brand-required timeframes.
- Order breakfast items and create weekly schedules.
- Shop the comp set for competitive rate analysis and adjust pricing as needed.
- Conduct Sales and Associate Blitz Meetings.
- Submit CLC billing and reconcile Dayuse and Expedia no-shows.
- Review Bonvoy enrollment goals and performance.
- Audit breakfast logs for temperature and readings compliance.
- Review Marriott’s weekly update emails and implement necessary changes.
- Restock marketplace items and empty laundry coin boxes.
- Review and update QPower Action Plan.
- Audit guest ledger for balances over $1,000.
- Inspect guest rooms randomly for cleanliness and PM compliance.
- Review Above-Property Accountability Reports in mDash (GSS, BSA, Accountability Zone).
- Check Empower for BSA compliance and upload invoices on MESH.
- Review aging reports for direct bill accounts.
- Order linens, detergent, and other operational supplies.
- Complete sales tax and cash reports, and submit city/state revenue reports.
- Complete Global Food Safety Audits and quarterly self-audits using the QA app.
- Ensure fire and sprinkler safety inspections are conducted and compliant with BSA.
- Verify and update hotel details in the Product Catalog.
- Complete and submit BSA Property Prework twice per year (June & December).
About you:
- Proven leadership and team management skills
- Strong operational knowledge and financial oversight
- Familiarity with Marriott systems (GXP, Empower, MESH, QA, etc.)
- Excellent communication and organization
- Ability to multitask in a fast-paced hospitality environment
Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Click the “Apply” button to get started.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.