Sales & Catering Manager

Sales & Catering Manager

This position is responsible for the management of accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals (i.e., room nights, ADR, RevPAR, catering, room rental, etc.) are achieved or exceeded. The position will lead the development and solicitation of group business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. This position performs catering sales duties and aids in managing accounts to achieve guest satisfaction and to solicit past and new business to ensure all catering revenue goals are achieved or exceeded. This position is responsible for booking events, creating banquet event orders, contracts and finalizing function details. In addition to catering duties, this person will also be responsible for coordinating wedding and special event business.

What will you do?

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
  Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.
• Communicate with other departments to ensure proper handling and servicing of accounts.
• Maintain all files, correspondence, and records in the department.
• Answer telephones and respond appropriately to requests.
• Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads.
• Travel out of town to solicit business.
• Prepare information, meet with, and entertain clients as deemed appropriate by potential business from that account.
• Represent hotel at trade shows as specified by corporate trade show attendance guide. Set up exhibits.
• Assist the supportive staff with the maintenance of sales files.
• Order amenities for meeting planners or VIPs.
• Increase visibility of the hotel by actively participating in the community.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures including safety procedures and local, state, and federal laws and regulations.
• At all times project a favorable image of the hotel group & hotel to the public.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About you:
The individual holding this position must possess the following knowledge, skills, and abilities:

• Ability to listen effectively and to speak English clearly to communicate with customers and team members and prepare written complex reports of room availability and revenues generated.
  Must have coordinating skills as pertains to determining time, place and sequence of operations or action.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  Ability to analyze information and make effective judgments.
• All team members must maintain a neat, clean, and well-groomed appearance (specific standards available).
• In addition to performance of the essential function, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
• Conduct property site inspections with potential customers.
• Travel to industry-related trade shows in various destinations around the world.
• Participate in key organizations as recommended by the director of sales.
• Perform other duties as assigned by the director of sales.
• Participate in the Manager on Duty program.
• Desired Software Proficiencies: None
• Supervisory Responsibilities: None

Education / Experience:

• 1+ years sales/catering/hotel experience preferred
• Proof of authorization/eligibility to work in the United States
• High school diploma or equivalent
• 2 or 4-year college degree a plus

Physical Requirements:
The individual holding this position must be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Protection from weather but not necessarily changes in temperature.
  While performing the duties of this job, the team member is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The team member must occasionally lift or move office products and supplies, up to 20 pounds.
• Must be able to frequently move freely about the office, and maintain manual dexterity to access computer via keyboard and operate office equipment, such as telephones, copiers, fax machine, computer systems etc.
• Availability to work a variety of hours, varied tasks under varied conditions in accordance to business levels.
• Must be able to meet deadlines as required, meet multiple deadlines as business demands.
• Must be able to effectively interface and communicate in English with public and team members daily.
• Must be able to communicate effectively in a positive/upbeat fashion utilizing English; both orally and written.
• Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts.
• Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system.
• OSHA laws require the use of personal protective equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
• Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Click the “Apply” button to get started.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status