Job Description
Rooms Controller
The Rooms Controller plays a critical role in the daily success of hotel operations by acting as the liaison between billing, reservations, and guest services. This position is responsible for setting the stage for a smooth and efficient operation each day by managing room inventory, coordinating guest requests, and ensuring accurate billing. With a strong attention to detail and guest satisfaction, the Rooms Controller is key to balancing operational needs and delivering exceptional service.
What You’ll Do:
- Balance LightSpeed and MARSHA inventory systems to ensure accurate availability.
- Manage PA MARSHA one week out: check for duplicate reservations, block rooms, and run necessary reports.
- Process deposits for prepaid reservations, including single-use credit cards.
- Pre-block all suite reservations, VIPs, and elite members (including Platinum upgrades).
- Coordinate and pre-block guest special requests (e.g., connecting rooms, roll-in showers, high floors, accessible rooms, early arrivals, etc.).
- Arrange for delivery of amenities such as cribs, rollaways, foam pillows, and extra towels.
- Organize and manage group arrivals, including check-in and pre-registration procedures.
- Clear discrepant rooms by 12:30 PM and ensure all departures are processed by 2:00 PM.
- Maintain constant follow-up on pending rooms and communicate readiness to guests.
- Confirm all pre-arrival requests are completed by Housekeeping, Engineering, and Room Service.
- Utilize Interactive Room Block Chart to maximize occupancy and eliminate gaps.
- Set up billing for third-party payments, direct billing, and prepaid reservations.
- Verify and adjust guest billing and ensure rates align with correct market codes.
- Review and confirm reservations and cancellations as needed.
- Monitor out-of-order rooms daily and follow up as appropriate.
- Identify and resolve any over-commitments in a timely manner.
- Review guest profiles (GXP) for preferences and communicate requests to the relevant teams.
- Assist at the front desk during high volume or as needed.
About You:
- High school diploma or equivalent (GED) required.
- 1–3 months of related experience and/or training preferred.
- Strong communication and organizational skills.
- Experience in hotel front office operations and familiarity with MARSHA and LightSpeed systems preferred.
- Ability to multitask and handle guest interactions professionally and efficiently.
- Flexibility to assist in a dynamic, fast-paced environment.
Why join us?
- Competitive pay and benefits package.
- Opportunities for career growth within our expanding hospitality team.
- Work in a dynamic and supportive environment.
- Employee Incentive Programs
- Free Parking
- Free Meal
Join our team and be part of a dynamic hospitality environment where your skills and dedication contribute to outstanding guest experiences!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.