Job Description
Assistant General Manager
The Assistant General Manager plays a key leadership role in the overall success of the hotel, supporting the General Manager in daily operations while providing hands-on oversight of departments including Front Office and Food & Beverage. This position is responsible for driving operational excellence, maintaining brand and owner standards, and fostering a positive, high-performing team culture that delivers exceptional guest experiences.
What You’ll Do
- Lead, train, and mentor department managers and supervisors to ensure compliance with hotel policies, brand standards, and operating procedures
- Oversee daily hotel operations with a strong focus on Front Office and Food & Beverage performance
- Step into hotel leadership during the absence of the General Manager
- Ensure all brand, ownership, and company initiatives are executed consistently and effectively
- Monitor guest satisfaction through direct guest interaction, survey results, and service observations, addressing concerns proactively
- Assist with sales strategies, action plans, and relationship-building with guests, vendors, and partners
- Conduct regular property inspections to ensure cleanliness, safety, and maintenance standards are met
- Support financial performance by assisting with budgeting, forecasting, labor management, and expense control
- Ensure compliance with all state and local laws related to hospitality operations and employment practices
- Oversee food quality, service standards, and food safety/sanitation compliance
- Maintain effective communication and collaboration across all departments
- Handle administrative responsibilities including inventory control, payroll support, reporting, recordkeeping, and operational documentation
About You
- 1–3 years of hotel management or leadership experience, or an equivalent combination of education and experience
- Bachelor’s degree in Hospitality, Business, or a related field preferred
- Strong operational knowledge of Front Office and Food & Beverage departments
- Proven leadership skills with the ability to coach, motivate, and hold teams accountable
- Solid financial and business acumen, including budgeting, forecasting, and performance metrics
- Excellent communication, organizational, and problem-solving skills
- Ability to manage competing priorities in a fast-paced environment
- Proficient in Microsoft Outlook, Word, and Excel
- Professional, dependable, and able to lead with integrity and sound judgment
- Bi-lingual (Spanish) Preferred
- Completion of the ConnectU Marriott GM course preferred
About Us
We are committed to delivering exceptional guest experiences through strong leadership, operational excellence, and a culture that values teamwork and accountability. Our hotels are driven by high standards, continuous improvement, and a passion for hospitality. We believe in developing our leaders, supporting career growth, and creating an environment where both guests and team members feel valued.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.