Job Description
This hotel is owned and operated by an independent franchisee, Hill Top Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Title: Front Desk Agent
Position Type: Part Time
Salary: $17-19/hr
Department: Rooms & Guest Services Operations
Location: Springhill Suites Auburn (13535 Bowman Rd Auburn, CA 95603)
Division: Hill Top Hospitality
Job Description
Part Time Front Desk Agent
We, Springhill Suites Auburn, are looking for a dedicated and committed Front Desk Agent. You will play a key role in assisting our team to exceed guest expectations and support property-wide initiatives.
What will you do?
The Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.
Duties/Responsibilities:
Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
Warmly and professionally welcomes all guests.
Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Treats requests with professionalism, tact, and a courteous manner.
Ensures prompt delivery of final bills to guests.
Ensures the lobby and shared areas are neat and orderly.
Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
Maintains knowledge of upcoming events, local area, and hotel offerings.
Performs other duties as requested by management.
About you:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
Excellent organizational skills and attention to detail.
Familiarity with the local area with the ability to provide directions and maps to local attractions and destinations.
Proficient with Microsoft Office Suite or related software.
Available to work the following shifts: 7:00am-3:30pm, 11:00am-7PM,3:00pm-11:30pm, 11:00pm-7:00am
Education:
High school diploma or equivalency required.
At least one year of experience with the hotel is preferred.
What’s in it for you?
The position offers health care benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The hourly pay range for this position is $17.00 to $19.00.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
SpringHill Suites by Marriott offer guests an upscale yet relaxed atmosphere. Every room is a spacious suite, providing families more room to relax and business travelers the ability to separate work from sleep. With complimentary breakfast, pools in most locations, and wine and beer in the market, SpringHill Suites attracts leisure and business travelers alike. In joining SpringHill Suites, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.